Find the policy details
Have the policy number, schedule and relevant wording available.
CLAIMS & ONGOING SERVICE
A clear next step, when you need support.
Prepare the information for a useful conversation. The guidance below concerns house, contents and personal vehicle claims; other claims may require different documents.
START WITH YOUR SITUATION
Different claims, appropriate support.
Commercial property & business protection
For AMP business insurance policies, open the claim form and confirm the applicable form and supporting information with our team.
View next steps (PDF)Home, contents & vehicles
For AMP policies, visit AMP’s claims page to choose your claim type and see what information to prepare.
With another insurer or unsure? Contact our team for guidance on where to start.
View AMP claim optionsLife, trauma & health
Contact the team with your policy reference. Confirm the relevant forms and a secure channel before sending medical information.
View next stepsRecord what happened
Note the date, circumstances and damage. Keep relevant photos, receipts and report references.
Confirm the next step
Speak with your insurer or adviser about the documents required. Check with the insurer before arranging repairs or disposing of damaged items.
Keep the correspondence
Keep the claim reference and copies of documents submitted. Note any outstanding questions.
Based on the ICNZ claims guide. Safety comes first; follow relevant emergency guidance where necessary.
ICNZ claims guideAlready have an open claim?
Use your existing claim reference when contacting the team. It helps connect your question with the correct correspondence.