Find the policy details
Have the policy number, schedule and relevant wording available.
CLAIMS & ONGOING SERVICE
A clear next step, when you need support.
Prepare the information for a useful conversation. The guidance below concerns house, contents and personal vehicle claims; other claims may require different documents.
START WITH YOUR SITUATION
Different claims, appropriate support.
Commercial property & business protection
Tell us about the commercial property or business affected. Confirm the relevant policy and supporting information with the team.
View next stepsHome, contents & vehicles
Read the preparation steps below, then confirm the insurer’s requirements.
View next stepsLife, trauma & health
Contact the team with your policy reference. Confirm the relevant forms and a secure channel before sending medical information.
View next stepsRecord what happened
Note the date, circumstances and damage. Keep relevant photos, receipts and report references.
Confirm the next step
Speak with your insurer or adviser about the documents required. Check with the insurer before arranging repairs or disposing of damaged items.
Keep the correspondence
Keep the claim reference and copies of documents submitted. Note any outstanding questions.
Based on the ICNZ claims guide. Safety comes first; follow relevant emergency guidance where necessary.
ICNZ claims guideAlready have an open claim?
Use your existing claim reference when contacting the team. It helps connect your question with the correct correspondence.