Privacy Policy

This notice explains how NZ Insure Limited handles information through this website and when you contact us for insurance services. NZ Insure is a member business of Wealthpoint. Personal information is handled under New Zealand’s Privacy Act 2020. Contact us at norman.huang@nzinsure.co.nz or 0800 800 918 with any question.

We may need contact details, your questions, correspondence and relevant policy or claim information to assist you. Sensitive information is requested only where needed for the service.

Information can come from you or, with authority or another lawful basis, insurers and other relevant parties. Where required, we explain indirect collection and its purpose. If you choose not to provide information necessary for a request, we may be unable to complete that request.

Information supports enquiries, advice, policy servicing, claims assistance and complaint handling. It may also support underwriting, identity or fraud checks, quality assurance and legal or regulatory requirements, where relevant to the service. We do not use a website visit as permission to make changes to your insurance.

Relevant information may be available to Wealthpoint and shared with insurers, authorised service providers, auditors or regulators for the purposes above. An authorised adviser change or client-register transfer may involve moving service records, subject to applicable obligations.

Access is limited according to the work involved. Marketing is not a reason to sell or rent your personal information.

This website provides information and contact links. It does not currently offer insurance applications, document uploads, AI chat or social-media connections. Its code does not add advertising pixels, remarketing or analytics scripts.

Your English or Chinese preference is stored in your browser session. Hosting and security infrastructure may process technical data such as IP address, requested pages, time and browser information to deliver and protect the site.

We use session storage (nzinsure-language) to remember your selected language for the current browser session. We use local storage (nzinsure-cookie-notice-v1) to remember when you acknowledged our cookie notice. It contains a timestamp, not contact or insurance information. The notice opens automatically on the home page if there is no current acknowledgement. It opens again after 180 days when you next visit the home page. Only selecting Accept records your acknowledgement. You can reopen it using Cookie notice in the footer or clear site storage in your browser to reset it.

Hosting and security services may use cookies necessary to deliver and protect this website. Blocking necessary cookies or browser storage may affect site functions or cause notices to appear again. The site does not load advertising or analytics trackers. Acknowledging this notice does not consent to marketing or enable optional tracking. External services, including bookings and maps, operate under their own privacy and cookie notices.

The adviser booking link opens HubSpot Meetings. Google Maps and insurer or reference links also open external websites. Their operators may process technical data and information you submit under their own notices. Review those notices before entering information. You can contact NZ Insure by telephone instead.

We take reasonable steps to protect personal information and restrict access. No online system can promise absolute security. We retain records for service, complaint and legal requirements, and do not keep them longer than needed for lawful purposes.

Technology providers may process data outside New Zealand. Applicable privacy safeguards and requirements continue to apply. Ask us about the handling relevant to your service. Before sending medical, identity or financial documents, confirm the appropriate secure channel with our team.

Contact us to request access to or correction of personal information. We may verify your identity to protect the records. If we decline a requested correction, you may ask for your statement of correction to be attached, subject to the Privacy Act.

Raise a privacy concern with NZ Insure at norman.huang@nzinsure.co.nz or 0800 800 918. For Wealthpoint’s handling of information, its contact is enquiries@wealthpoint.co.nz. You can also raise an unresolved concern with the Office of the Privacy Commissioner.

Last updated: 5 September 2026. We will update this notice when relevant services or information practices change. A website update does not itself provide consent for a new use of personal information.