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Our advisers

We have several advisers. All advisers can give advice on personal insurance. Business risk is a specialist area and only some advisers can provide this advice. Please contact your adviser - a disclosure statement is available on request and free of charge.

Our duties and obligations to you

On providing financial advice to you on Wealthpoint Limited's behalf as the holder of a transitional Financial Advice Provider Licence, I am bound to:

  • give priority to the client's interests

  • exercise care, diligence, and skill

  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct

  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct.

Our Disclosure

Advisers within NZ Insure are engaged directly by Wealthpoint Limited which holds a financial advice provider licence (FAP) and is regulated by the Financial Markets Authority to provide financial advice. For more information, visit here: www.wealthpoint.co.nz.

You can contact us at:

Address: 4 Fred Thomas Drive, Takapuna, Auckland 0622, P.O Box 33740 Takapuna, 0740
Phones: 0800 800 918 (office) or 021 281 8018 (mobile)
Email: hello@nzinsure.co.nz
Website: www.nzinsure.co.nz

We can provide advice in the following areas:

We source insurance products from the following insurance companies:

How we get paid

Commission: 
If you decide to take any of our recommended general insurance, life and health insurance through us, NZ Insure Ltd and the financial adviser receive commissions from the relevant insurance companies. The amount of the commission is based on the amount of the premium and can vary depending on the insurance company used and will be detailed at the time any advice is provided to you.


Fees and expenses:

If you purchase a LIFE insurance product through NZ Insure Limited and cancel it within 24 months, and the product provider requires us to pay back the commission we received, we reserve the right to charge you a cancellation fee equivalent to a reasonable value of the work we have performed in providing that advice i.e., number of hours worked x hourly rate ($150) or the amount clawed back by the insurance company.

 

How we calculate any cancellation fee amount will be advised at the time our advice is provided to you.

Conflicts of Interest

To ensure Wealthpoint advisers prioritize the client's interests above their own, our advisers follow an advice process that ensures our recommendations are made based on the client's goals and circumstances. We are regulated by the FMA and are subject to a Wealthpoint quality assurance process for compliance purposes.

Complaints and Disputes

If you are not satisfied with our service or financial advice, please tell us as soon as possible so that we can try and resolve this for you to the best of our ability. It is our intention to provide the best possible service we can for our clients, and we will do our best to try and resolve any complaint received as quickly and effectively as possible. You can make a complaint by calling 0800 800 918 or emailing hello@nzinsure.co.nz . You can also write to us at P.O Box 33740, Takapuna, Auckland 0740 (please be aware of possible postal delays).

Personal risk insurance needs arising from:

  • Untimely death   (Life Insurance)

  • Suffering specified serious illnesses or disabilities   (Trauma Insurance)

  • Suffering a permanent disability   (Permanent Disability Insurance)

  • Loss of income through sickness or disability   (Income Protection Insurance)

  • Needing timely hospital or specialist treatment  (Health Insurance, include Group Scheme)

Business risk insurance needs arising from:

  • The loss of a key person through death or disability

  • Retirement of business debt and other liabilities caused by death or disability

  • Succession, partnership and share purchase needs caused by death or disability

Fire and General Insurance needs arising from:

  • House & Home Contents & Car & Boat

  • Business related assets & profits & liabilities on activities

  • Marine Cargo

Residential lending (mortgages) needs and products (referral only).
KiwiSaver information and application assistance only.
We do not give advice on investment funds under management.

For Life Risk Insurances

  • Resolution (AMP) Life

  • Asteron Life

  • AIA

  • Fidelity Life

  • Partners Life

  • SouthernCross - (Health & Travel Insurances Only)

  • Accuro (Health Insurance only)

  • NIB (Health Insurance only)

For General Insurance

  • AMP General

  • VERO

  •  Steadfast Brokerage 
    (All connect insurers)

For KiwiSaver

  • AMP NZ Limited

We will follow our internal complaint process:

  • We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.

  • If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you for further information about your complaint.

  • We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.

  • We will contact you by phone, email, or letter to let you know whether we can resolve your complaint and how we propose to do so.

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If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact IFSO.
IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction.


You can contact IFSO by emailing info@ifso.nz or by calling 0800 888 202. You can also write to them at Insurance & Financial Services Ombudsman Scheme PO Box 10-845, Wellington 6143, New Zealand.

Disclosure

Important information about us

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